🗎 Course Outline

0. Welcome

• 0.1 Welcome: Purpose of the warming center, year 3, the Black Community Collective’s role (payroll, leadership, admin), how the course works

1. Trauma-Informed Care & Communication

• 1.1 Trauma-Informed Care: Core principles, how trauma shows up overnight, volunteer self-care and secondary stress
• 1.2 Destigmatizing Language & Practice: Person-first language, dignity in small interactions
• 1.3 De-escalation: Recognizing escalation, calm presence, giving space, when to step back and call on-call staff

2. Emergency Response

• 2.1 Emergency & Incident Procedures: On-call staff member as first contact, when to call an emergency provider, staying safe, documenting incidents, after-incident follow-up
• 2.2 Overdose Response & Narcan: Recognizing overdose, giving naloxone, 911, notifying on-call staff, staying with the guest

3. Boundaries & Privacy

• 3.1 Professional Boundaries: No rides, no guests in your home, not sharing your personal contact info, gifts and money, social media
• 3.2 Confidentiality & Guest Privacy: Guest disclosures go to staff only, no photos, never confirm who’s staying there

4. Referrals & Services

• 4.1 Referrals: Connect, Don’t Advise: No medical, legal, personal, or housing advice; route requests to case managers and staff
• 4.2 Getting to Services: How staff and case managers coordinate transport and appointments, volunteers may not drive guests

5. Host Site & Shifts

• 5.1 Host Site: Building & Logistics: Church info, entry and exit, keys and codes, off-limits areas, house rules
• 5.2 Shift Logistics: Placeholder: scheduling software, check-in, overnight timeline, handoff

6. Wrap-Up

• 6.1 Wrap-Up: Recap, the fact that policies and agreements exist, feedback