Organizational Strategies
Bridging Patient Access: Best Practices for CHWs providing Telehealth Services
Author: MHP Salud
Region: USA
Last modified: 17 May 2026
What is Telehealth?
Telehealth refers to virtual care, including clinical services, patient education, and
consultation, between a health professional and patient. This virtual care is commonly
delivered using video conferencing or messaging, through a secured platform. Telehealth is
available for most types of care, including dentistry, pharmacy, dermatology, and mental
health.
1
Telemedicine refers to clinical services that are delivered virtually, and is a subgroup of
telehealth (though the terms are often used interchangeably). This virtual care allows
health professionals to evaluate, prevent, and diagnose patient disease and injury at a
distance.2