Section outline

  • Welcome

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      welcome · volunteer training

      A warm, safe night starts with you.

      Good Neighbors Warming Center · Overnight support for women · Reno, Nevada · Year three

      A place to get warm, rest, and be treated with dignity.

      During the coldest months, the Good Neighbors Warming Center opens overnight so women in Reno have somewhere safe to sleep. Volunteers are a big part of what makes each night run: welcoming guests, keeping the space calm, and making sure staff know what guests need.

      This is the warming center's third year. If you are returning, some things have changed, so please read every section.

      who leads this season

      Hampton House Garden Project with Fiscal Management by The Black Community Collective

      This season, the Black Community Collective manages payroll and key administrative work for the warming center. When this training says staff, it means the warming center team working under that leadership.

      how this class works

      Six sections w/ a dozen topics. Videos, audio, reading Practice skills and reflections you can use this week

      watch
      Video lessons
      Each lesson is timed. Those who want to volunteer and students earning CE credit must watch, read, or listen to the whole thing.
      reflect
      Short activities in each section
      Read the green boxes and think about what you have learned and how it might broaden your intuition on working with the guests. Find a
      Get curious box at the end of each section.
      apply
      We are here to give people safety and options
      Work with staff to see how we can make the Good Neighbors Warming Center as welcoming, supportive, and joyous as we can.
      by the end of this class you will know how to
      1
      Participate in CARE that is trauma-informed
      Section 1
      2
      Destigmatize, de-escalate, respond to incidents
      Sections 1–2
      3
      Keep boundaries and confidentiality
      Section 3
      4
      Get staff support for referrals, services
      Section 4
      5
      Know the host sites, building access, logistics
      Section 5
      enrollment and CE credit

      Complete the enrollment survey to get started.

      1
      Continuing Education Certificate available if your license or employer requires one.
      2
      Parts of this class may be viewed anonymously, but you must create an account and log in to access all of it.
      3
      Our terms apply to anything you do in this class and volunteering, including posts that you make.
      what's ahead
      section 1
      Care & Communication
      section 2
      Emergency Response
      section 3
      Boundaries & Privacy
      section 4
      Referrals & Services
      section 5
      Host Site & Shifts
      section 6
      Wrap-Up
    • Good Neigbhors Flyer File PNG

      Upcoming training and start dates

    • 🗹 List of Nevada Services URL

      Do you want to help volunteer on getting good service data for the case managers and staff?

    • 🗎 Course Outline Page

    • 🪞 Opening Reflection

      Get curious
      • What made you say yes to volunteering overnight? Hold on to that answer for the long nights.
      • Think of a time you walked into a new place cold, tired, or unsure. What did someone do in the first few minutes that helped you feel welcome?
      • What do you hope guests feel when they walk through the door?
    • Announcements Forum

  • Section 1: Trauma-Informed Care

    Activities: 2

  • Section 2: Emergencies and Incidents

    Activities: 2

  • Section 3: Boundaries and Privacy

    Activities: 2

  • Section 4: Referrals and Follow-up

    Activities: 2

  • Section 5: Building & Access

    Activities: 2

  • Section 6: Wrap-Up

    Activities: 2