Ask what happened, not what's wrong. Calm & contagious.
emergency response
Life in danger: Emergency responders, then on-call.
boundaries & privacy
No rides, no home visits. Her story stays with staff.
referrals & services
Connect -- don't advise.
host site & shifts
We are guests here too.
policies & agreements
The warming center has formal policies and a volunteer agreement. They are separate from this training. Staff will give you the current versions to review and sign before your first shift.
Before your first shift
Check these off with staff.
Review and sign the agreements
Ask staff for the current versions.
Get the on-call number and site address
Know where the Narcan and first aid supplies are kept.
Plan your building access ahead
Staff will show you entrances, exits, and off-limits areas.
Tell us how this training worked for you
🪞 Final Reflection
Get curious
Which section changed how you think about the work? What changed?
What question do you still have that you want to ask staff before your first night?
After a hard shift, who will you talk to, and how will you rest?
